Frequently Asked Questions
What are the Conditions of being a Member?
– Declaration and duly signing a Medical History form.
– Supply of authentic and relevant information.
– Regular payment of health insurance premiums.
– Sign a ‘Schedule’ or ‘Claim Form’ for service received from any VITALITY accredited service providers.
You do not need to have an account for a very long time before accessing loan facility at CIDAN Capital; however, you will need to open an account and run it.
How does the Insurance Work?
Depending on the amount, but for smaller amounts your stock and household assets can be used.
How do I Sign Up?
– Complete VITALITY Membership Application Form.
– Application is approved upon review by VITALITY.
– Payment of Premium by subscriber.
What happens during an Emergency?
During an emergency, visit any health service provider closest to you. You may be required to pay if the provider is NOT one of our many service providers around the country. Report and submit evidence to VITALITY afterwards for assessment and reimbursement.
Who Qualifies to be a Member?
– Membership is open to corporate bodies, institutions, organizations/ associations, partnerships and sole proprietors, clubs, churches, non-governmental organizations etc.
– Dependents of main subscribers such as their parents, spouses, children etc.
What if I travel to a region outside my region?
You can visit any of VITALITY’s Accredited Network of Health Service Providers in any region using the same VITALITY Identity Card.
Can I Change my Benefit Package?
You are allowed to upgrade your plan if you consider your current plan does not cover you adequately however this would be after a probation period.
Downgrading is also allowed under special circumstances.
A new “VITALITY Identity Card” will then be issued to reflect the new Plan.
How do I contribute to the Scheme?
You can contribute through your organization which is paid as premium in advance to VITALITY Health Insurance.
If full contributions are not received, membership ceases and no benefits shall be available for periods for which no contributions have been received.
Terms and conditions apply
